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Can you get my grout clean?
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Do you replace broken tile?
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Can you fix cracked grout?
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Why is my tile cracking and coming off the floor?
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When they change the color of my grout, Will it come off?
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How often should I seal my grout?
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Does the Grout Genie do caulking?
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Does the color staining have a strong odor?
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If you don’t find the answer your looking for, please contact us and we will be happy to answer your questions. Please submit them to president@groutgenie.net
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Can you get my grout clean?
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Yes - but in some cases the grout has become stained over the years by various things, getting into the grout. This will not allow a uniform look after cleaning. In such a case, color staining the grout may be necessary with sanded grout. Non sanded grout can be taken out and replaced.
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Do you replace broken tile?
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Yes - but you must have a new matching tile.
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Can you fix cracked grout?
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Yes - We patch cracked grout, but further checking may be required to see if there are any other problems such as loose tile.
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Why is my tile cracking and coming off the floor?
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There are many reasons that you could have that problem. It could be that it was not installed properly or someone did not use the proper adhesive. A Grout Genie professional can identify the problem quickly.
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When they change the color of my grout, Will it come off?
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No - The products we use penetrates deep into the grout and will not wash away. It has a sealer mixed in that will last 1-2 years depending on care.
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How often should I seal my grout?
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Because grout is a plaster or cement product we suggest every 12 months.
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Does the Grout Genie do caulking?
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Yes - First we remove the old and install new state of the art caulking.
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Does the color staining have a strong odor?
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No - Not at all!
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